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TER 1
         CHAP-

                Table of
                Contents

CHAPTER 1       Foreword by John Hanak ...................................... V
CHAPTER 2       Acknowledgements ........................................... VII
CHAPTER 3       Introduction ........................................................ X
                How to Use This Toolkit ...................................... XI
CHAPTER 4       Before You Begin ................................................. XII

                So what?

                What’s Your Idea? ........................................... 1-1
                - The Big Picture of Your Idea ............................. 1-4
                - Tell Me More ................................................... 1-8
                - Create Visual Language .................................. 1-12

                What’s the Problem? ....................................... 2-1
                - The Horizon for Your Idea ................................ 2-4
                - What’s the Commercial Problem? ................... 2-6
                - Problem Statements ....................................... 2-10

                Where Does Your Idea Fit? ............................ 3-1
                - What is a Category? ........................................ 3-4
                - The Value of a Category Map .......................... 3-5
                - Draw a Category Map ..................................... 3-8

                Who cares?

                Who’s Your Customer? ................................... 4-1
                - Exploring Customers ....................................... 4-4
                - Who is a Customer? ....................................... 4-5
                - Think Broad .................................................... 4-6
                - Think Deep .................................................... 4-10

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